June 1st, 2010, I received an email from BBB with following content:
The Better Business Bureau (BBB) has received a response from the business regarding your complaint. Please review the response and advise us, in writing, of your position in this matter. You should attach supporting documents.
If you are not satisfied with the business response, we may be able to offer further assistance, if both parties agree, through a dispute resolution process which is legally binding. Alternatively, please provide us with another offer we can present to the company in an effort to resolve this dispute.
Note that if we do not receive further correspondence from you by June 15, 2010, we will trust that you are satisfied with the company's response and our office will close the file.
We encourage you to use our ONLINE COMPLAINT system to review the response and to respond to this complaint. The following URL (website address) will take you directly to this complaint. You will be able to enter your response directly on our website:
https://mbc-web.app.bbb.org/complaint/view/xxxxxx/c/xxxxxx
If you are unable to respond using the Internet, then please respond in writing to the address above, by fax to 604-681-1544 or by email to xxxxx@mbc.bbb.org.
Thank you for using the services of the BBB.
Sincerely,
xxxxx
604 681-4282
xxxxx@mbc.bbb.org
Better Business Bureau of Mainland B.C.
Dispute Resolution Department
I checked the url, and see the following response from Diamond Parking:
We have voided both tickets because we have no other tickets on file for either vehicle. We will not cancel any future tickets for either vehicle.
This is good, Diamond Parking voided both tickets! I then went to the website to indicate I’m satisfied with the resolution. I got another email June 2nd, 2010 from BBB:
Based on the information that we have received from both parties, this complaint appears to be resolved.
This case is now closed as Resolved.
The Better Business Bureau (BBB) develops and maintains Reliability Reports on companies across Canada and the United States. This information is available to the public and is frequently used by potential customers. This resolved complaint will now become reflected in the report that we give to consumers.
If you do not feel that this matter is resolved, please contact the BBB immediately in writing indicating your position.
You can view the details of this complaint at the following Internet site: https://mbc-web.app.bbb.org/complaint/view/xxxxxx/c/xxxxxx
I’m very satisfied with BBB’s help. Thank you, BBB.
Here’s my previous blog links about this whole story:
May 27th, 2010: BBB started to process the case
May 19th, 2010: Diamond Parking reply on 5/19/2010
May 18th, 2010: Talking to Collection Agency on May 18th, 2010
May 13th, 2010: Get a notice from debt collector
April 26th, 2010: Debt collector’s nightmare article
April 22nd, 2010: Get the Final Notice for Diamond Parking Ticket
April 12th, 2010: Wrote a letter to Diamond Parking Ticket
April 11th, 2010: I’m going to fight Diamond Parking Ticket
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