Pay by phone system that can be used in Vancouver. I don’t think this works with private parking lot though, so be careful.
http://vancouver.ca/engsvcs/parking/paybyphone.htm
http://www.verrus.com/verrus/index.aspx
Some Vancouver’s parking ticket rules and news:
http://www.cbc.ca/news/technology/story/2010/01/18/bc-paybyphoneglitch.html
And an extra link: Toronto parking ticket cancellation guide:
http://www.toronto.ca/legdocs/mmis/2010/cc/bgrd/backgroundfile-31301.pdf
June 1st, 2010, I received an email from BBB with following content:
The Better Business Bureau (BBB) has received a response from the business regarding your complaint. Please review the response and advise us, in writing, of your position in this matter. You should attach supporting documents.
If you are not satisfied with the business response, we may be able to offer further assistance, if both parties agree, through a dispute resolution process which is legally binding. Alternatively, please provide us with another offer we can present to the company in an effort to resolve this dispute.
Note that if we do not receive further correspondence from you by June 15, 2010, we will trust that you are satisfied with the company's response and our office will close the file.
We encourage you to use our ONLINE COMPLAINT system to review the response and to respond to this complaint. The following URL (website address) will take you directly to this complaint. You will be able to enter your response directly on our website:
https://mbc-web.app.bbb.org/complaint/view/xxxxxx/c/xxxxxx
If you are unable to respond using the Internet, then please respond in writing to the address above, by fax to 604-681-1544 or by email to xxxxx@mbc.bbb.org.
Thank you for using the services of the BBB.
Sincerely,
xxxxx
604 681-4282
xxxxx@mbc.bbb.org
Better Business Bureau of Mainland B.C.
Dispute Resolution Department
I checked the url, and see the following response from Diamond Parking:
We have voided both tickets because we have no other tickets on file for either vehicle. We will not cancel any future tickets for either vehicle.
This is good, Diamond Parking voided both tickets! I then went to the website to indicate I’m satisfied with the resolution. I got another email June 2nd, 2010 from BBB:
Based on the information that we have received from both parties, this complaint appears to be resolved.
This case is now closed as Resolved.
The Better Business Bureau (BBB) develops and maintains Reliability Reports on companies across Canada and the United States. This information is available to the public and is frequently used by potential customers. This resolved complaint will now become reflected in the report that we give to consumers.
If you do not feel that this matter is resolved, please contact the BBB immediately in writing indicating your position.
You can view the details of this complaint at the following Internet site: https://mbc-web.app.bbb.org/complaint/view/xxxxxx/c/xxxxxx
I’m very satisfied with BBB’s help. Thank you, BBB.
Here’s my previous blog links about this whole story:
May 27th, 2010: BBB started to process the case
May 19th, 2010: Diamond Parking reply on 5/19/2010
May 18th, 2010: Talking to Collection Agency on May 18th, 2010
May 13th, 2010: Get a notice from debt collector
April 26th, 2010: Debt collector’s nightmare article
April 22nd, 2010: Get the Final Notice for Diamond Parking Ticket
April 12th, 2010: Wrote a letter to Diamond Parking Ticket
April 11th, 2010: I’m going to fight Diamond Parking Ticket
Just got an email from BBB about the diamond parking ltd. complaint. Copy as following:
Thank you for contacting the Better Business Bureau (BBB) about your dispute. Your complaint has been processed and assigned case #1233157 in our files. Please make a note of this number for future reference.
Your complaint has been applied to the following business:
Diamond Parking Ltd
817 Denman St
Vancouver, BC V6G 2L7
The case has been reviewed and has now been forwarded to the business for their written response. This business has until June 10, 2010 to respond to your complaint.
We will be sure to contact you once we know more, but if you would like to check the status of your complaint we encourage you to use our online complaint system. The website address below will take you directly to this complaint:
https://mbc-web.app.bbb.org/complaint/view/1233157/c/ol3kzd
Sincerely,
XXXX XXXXX
604 681-4282
xxxxx@mbc.bbb.org
Better Business Bureau of Mainland B.C.
Dispute Resolution Department
I received phone call from Wiggings Adjustments Ltd. on May 17th for money collection. I wasn’t home and they left a number for me to call back. I called back on May 18th, Pers Brown from Wiggings Adjustments Ltd. heard there is a dispute, and gave Diamond Parking email address to me, saying we should finish dispute process first, and they will hold the “interest” until dispute is finished.
So I wrote the email to Mike Poirier of Diamond Parking (I saw his email in public forum before as well, so I’m not going to write it here) this morning, attached my April 12th letter to Diamond Parking, asking them to respond to the letter.
I’ll keep post about the process.
On May 12th, 2010, I get two letters from Wiggins Adjustments Ltd. Looks like Diamond parking already sold the “debt” to a collector company. The amount for each “ticket” went from $105 to $214. How interesting.
The letter looks like following:
I wrote a letter to this company, content like following:
Wiggings Adjustments Ltd.
Collection Department
To whom it may concern,
I received 2 letters with account # xxxxx and xxxx, each with $213.68 balance.
I’ve dealing the issue with Diamond Parking. And I’ve filed complaint with Better Business Bureaus. I’ve attached the letter after this letter so you understand what the situation is.
From my point of view, you have no right to collect any money for Diamond Parking because I don’t owe them, and thus don’t owe you. If you make any move to damage my credit score, I’ll have no choice but to sue you and Diamond Parking together.
So please remove these 2 accounts from your database and pass the case back to me and Diamond Parking.
One more thing to note here, the collecting money is doubled in your letter (from $104.69 to $213.68), I think you got cheated by Diamond Parking.
Best Regards
April 7th, 2010, I received 2 letters from Diamond Parking, each is a $104.69 parking ticket, for both of my car and my wife’s car. I was first confused and then outraged after thinking of it over.
On Feb 24th, 2010, My wife and my daughter drive to Estea Beverage Club, No. 8400 Alexandra Rd Unit 180, Richmond (BC, Canada) ) at around 6:00pm. I was a bit busy at work and went half an hour later at about 6:30pm. I remember the TV in the restaurant still plays Russian Canadian Hockey Olympic quarter final game at the time (The game ended around 6:50pm as I researched today). We both parked at the proper place inside the parking lot. When my family finished dining and drive back home at around 7:30pm, there is no parking ticket displayed on our cars.
The lot is managed by Diamond Parking Ltd as shown below, which we can park for 3 hours if going to the business inside the Olympia Centre.
So the first thing I try to do after receive the ticket is trying to find my receipt. Unfortunately, I paid by cash that day and didn’t keep a receipt. Who keeps restaurant receipts for one month and half anyway?
I called Diamond Parking on Thursday, the lady on the phone said I’ve to pay $57 per ticket if no receipt can be found.
I cannot agree with the ticket issuer’s practice with following reasons:
1. The ticket issuer can’t just give ticket to the cars that simply parked there without proofing they are not in the parking lot related businesses. The timing of 1st ticket is 19:19, and 2nd ticket is 19:21. I can imaging the ticket issuer simply trying to give ticket to every cars parked in the parking lot.
2. If they give out ticket, they should put it on my car so that I can argue it immediately or the 2nd day. I don’t understand why the ticket is not on the car.
3. There are some internet forum posts blaming different kind of issues that some ticket issuers from Diamond Parking:
What am I going to do is the following:
Thanks to the following blog which reminds me to write a blog as well:
http://annoyingparkingticket.blogspot.com/
I’ll keep it posted for the future events as well.
Thanks for reading.
